ccv99's Responsible Gaming Policy
ccv99 believes gaming should be a source of entertainment — not a burden. Use our protection tools to set limits and play with enjoyment.
What is Responsible Gaming and Why Does It Matter?
Online gaming is a great form of entertainment — but when it starts to affect daily life, it can become a problem. At ccv99 we always want our players to stay healthy and happy. Responsible gaming means keeping conscious control over your time and money and keeping gaming an enjoyable part of life — not an obligation.
The ccv99 platform has a number of tools that will help you manage your gaming habits. From setting deposit limits to the option of excluding yourself entirely — everything is at your fingertips.
⚠️ Be cautious if you notice these signs:
- Repeatedly placing bets to try to recover lost money
- Cutting down time with family or work in favour of gaming
- Spending more money than intended
- Lying or hiding the truth about gaming
- Feeling uncomfortable or anxious when not playing
- Playing with borrowed money or emergency savings
If you notice these signs, use the protection tools described below or contact the ccv99 support team.
Our Protection Tools
Set Deposit Limits
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately — increasing a limit requires waiting a specified period.
Time Control & Breaks
Playing for long stretches at a time is not healthy. There is an option for automatic breaks after a set period. Configure your preferred session time limit and take regular breaks.
Temporary Time Limit (Cooling-off)
If you feel you need a break, lock your account for a set period — 24 hours, 7 days, or 30 days. During this time you will not be able to access your account or make deposits.
Self-Exclusion
If you feel gaming is having a negative impact on your life, apply for long-term self-exclusion. The ccv99 support team will help close your account for a set period or permanently.
Review Gaming History
You can view all your deposits, withdrawals, and betting history at any time. Analyse your spending patterns and adjust your limits as needed.
Support & Guidance
ccv99's 24/7 live chat and email support are always ready. If you have any concerns about gaming, speak to us directly in Bengali — we will help you with complete confidentiality.
21+ Age Restriction & Protection of Minors
The ccv99 platform is only for individuals aged 21 and above. Online gaming for those between 18 and 20 is also not permitted on our platform. An age verification process is followed at the time of registration, and identity documents may be checked if there is any doubt.
If there are minors in your household, make sure they cannot access your account. Always keep your account password private and do not leave your device logged in when you step away.
Tips for Protecting Minors
- Always keep your login details (password, PIN) private
- Turn off the 'Remember me' or auto-fill option in your browser
- Always log out after use
- Avoid gaming on shared devices
- Do not save payment details on your device
Steps to Enable Protection Tools
Log in to your ccv99 account
Log in to ccv99 with your registered mobile number and password. Make sure you are on the official ccv99 platform.
Go to Account Settings
After logging in, click on the profile icon and look for the "Responsible Gaming" or "Security Settings" option.
Select the Limit or Tool You Need
Deposit limit, time limit, or self-exclusion — select the option you need and set your preferred value.
Confirm and Save
Confirm the selected limit. A decrease in deposit limit or self-exclusion takes effect immediately. To increase limits, a set cooling-off period must pass.
Contact Us Directly If You Need Help
At any time, reach the ccv99 support team via live chat or at [email protected] — we are ready to help in Bengali 24/7.
Healthy Gaming Habits
A few simple habits will keep your gaming experience enjoyable while playing on ccv99. Before placing each bet, ask yourself — is this for my entertainment, or am I trying to escape some pressure or frustration?
- Set a budget: Decide in advance how much you will spend in each session and stay within that limit.
- Track your time: Use your mobile timer and take regular breaks.
- Not after alcohol: Avoid gaming while drinking or in any impaired state — your ability to make decisions is reduced.
- Keep wins in perspective: Wins do not come every time — losing is normal too. Do not place more bets trying to recover lost money.
- Keep other activities in your life: Spend time with family and friends, pursue hobbies — gaming is one part of life, not all of it.
Is Gaming Becoming a Problem?
Do a quick self-check — think about these questions honestly:
- Do you feel restless without gaming?
- Are you spending more time or money than you planned?
- Is your work, family, or studies being affected?
- Are you gaming by taking loans or dipping into your savings?
- Are you hiding your gaming from loved ones?
If the answer to even one of these is "yes", contact ccv99 support without delay or use the self-exclusion tool.
Need Help? ccv99 Is Here for You
Our support team is available 24/7 in Bengali. Reach us via live chat or email — assistance is provided with complete confidentiality.
Support Email: [email protected]