ccv99's Privacy Policy

ccv99 collects certain information from users in order to provide its services. The information collected comes mainly from two sources: information you provide directly and information collected automatically while you use the platform.

1.1 Information You Provide

• Name, date of birth, and document details required for identity verification
• Contact details: email address and mobile number
• Username and password provided when creating an account
• Payment information required for financial transactions (bKash, Nagad, Rocket, Upay, or bank account details)
• Messages and complaints sent to customer support
• Voluntary information provided in responsible gaming forms

1.2 Automatically Collected Information

• IP address and device identification details
• Browser type, language settings, and operating system
• Time spent on the platform, click patterns, and navigation history
• Session data collected through cookies and similar tracking technologies
• Gaming activity logs (bet amounts, game types, session duration)

ccv99 uses collected information only for the purposes described below. We never sell your information to third parties or share it with other organisations for commercial gain.

• Account Management: Handling registration, login verification, and account security
• Identity Verification: Preventing fraud and verifying age (confirming 21+)
• Financial Transactions: Processing deposits and withdrawals and maintaining transaction history
• Customer Support: Resolving complaints and providing assistance
• Platform Improvement: Analysing user experience and improving service quality
• Responsible Gaming: Identifying excessive gaming risks and taking protective measures
• Communications: Sending important service notices and policy update information
• Security: Preventing cyber attacks, unauthorised access, and fraud

ccv99 may share limited information with third parties in specific situations and under strict conditions. These situations are described in detail below:

3.1 Service Partners

Information necessary to complete payment processing (bKash, Nagad, Rocket, Upay, bank transfer) is shared with the relevant financial institutions. These partners receive information only for the specific task and may not use it for any other purpose.

3.2 Legal Obligations

ccv99 may be required to disclose information due to a court order, a lawful request from law enforcement, or other legal requirements. In such cases, only the minimum information legally required will be provided.

3.3 Fraud Prevention

Limited information may be shared with security specialists to ensure platform safety and investigate fraud incidents. The primary goal of this measure is to protect the interests of users.

The ccv99 platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the service.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled
• Functional Cookies: Remember your preferences and settings (such as language and theme preferences)
• Analytics Cookies: Used to understand which parts of the platform are used most

4.2 Cookie Controls

You can control or disable cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work correctly. Continued use of ccv99's services will be considered consent to the use of essential cookies.

The security of your information is ccv99's top priority. We use industry-standard technologies and processes to keep your data safe.

• SSL/TLS Encryption: Every data transmission is completed through an encrypted connection
• Encrypted Storage: Stored sensitive information is kept in encrypted form
• Access Controls: Only authorised staff can access specific information
• Regular Security Audits: Regular audits are conducted to identify system vulnerabilities
• Firewall and Monitoring: Suspicious activity is automatically detected and blocked
• Two-Factor Authentication: Option to enable an additional security layer on your account

No internet-based service is completely free of risk. However, ccv99 is committed to reducing all possible risks with the highest level of professionalism. Should a security breach occur, we will notify you promptly and take the necessary steps.

ccv99 retains your information only for as long as necessary. Different retention policies apply to different types of information:

• Account Information: For the full duration that the account remains active
• Transaction Records: For the period required for financial accountability
• Customer Support Communications: For the period necessary to resolve complaints
• Session Logs: For a limited period for security review purposes

Even after an account is closed, some information may be retained for a defined period due to legal obligations or the need to resolve disputes. Information beyond what is required is securely deleted or anonymised.

As a user of ccv99, you have the following rights regarding your personal information:

• Right to Access: You may ask what information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete information
• Right to Erasure: In certain circumstances you may request deletion of your information (complete deletion may not be possible where legal obligations apply)
• Right to Object: You may object to the processing of your information in specific cases
• Data Portability: You may request a copy of the information we hold about you
• Withdrawal of Consent: You may withdraw your consent to optional data processing at any time

To exercise any of these rights, contact us directly. We will respond to your request as quickly as possible.

ccv99 provides services only to those aged 21 and above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration. If it is confirmed that a minor has opened an account, that account will be closed immediately and all associated information will be deleted. If a parent or guardian suspects their child has an account, please contact our customer support without delay.

ccv99 primarily serves players in Bangladesh. However, data may be stored or processed on servers outside Bangladesh as required for platform operations.

For any international data transfer, we ensure that:

• The recipient country or organisation maintains adequate data protection standards
• Your information is protected through contractual obligations
• Only necessary information is transferred

ccv99 may revise this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be changed. For significant changes, registered users will be notified by email or through the platform.

Continued use of the platform after a policy change will be considered acceptance of the revised policy. We therefore recommend checking this page regularly.

For any questions, requests, or complaints regarding this privacy policy, please contact the ccv99 customer support team. We are available 24 hours a day, 7 days a week in Bengali and English.

• Live Chat: 24/7 direct chat support on the platform
• Email: [email protected]

After receiving your request or complaint, we will respond as quickly as possible. ccv99 always treats your privacy with the highest importance and is committed to honouring your trust.